Welcome to Xero Hero Support Centre
Xero Hero Support Centre gives you direct access to real people who know Xero inside out. Whether you need one-off help, regular sessions, or full hands-on support, we’ll meet you where you are and get you where you want to be.
Three tiers of support. One goal: to make Xero work seamlessly for you.
Lite
£47 +VAT per month-
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Next working day support guaranteed
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Includes email and/or Loom support delivery by qualified and Xero Certified accountant
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1 hour support per month
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Pro
£67 +VAT per month-
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Next working day support guaranteed
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Includes email and/or Teams/Zoom support delivery by qualified and Xero Certified accountant
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FREE annual Xero Health check report
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1 hour support per month
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Premium
£97 +VAT per month-
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Same working day support guaranteed (for tickets raised by 1 pm)
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Includes email and/or Teams/Zoom support delivery by qualified and Xero Certified accountant
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FREE bi-annual Xero Health check report
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2 hours support per month
We’ve designed Xero Hero to be simple, flexible, and transparent — so you always know what to expect.
1. Choose Your Plan
Pick the level of Xero Hero support that fits your business best —Lite, Pro or Premium.
Each plan includes dedicated time with our team to help you get the most from Xero, whether that’s setup, troubleshooting, or deeper insights from your reports.
2. Get Started Straight Away
Once you join, you’ll receive a welcome email with everything you need to make contact with us easily and quickly.
You’ll have access to your dedicated support contact and can reach out any time during your plan hours.
3. Simple Monthly Billing
All plans are billed monthly in advance.
You’ll receive your invoice automatically each month.
If you ever need to pause or change your plan, just give us 30 days’ notice.
Upgrading or downgrading your plan is easy — you can adjust as your business needs change.
4. Flexible Support Sessions
Book virtual sessions to suit your schedule.
Choose to use your support time for training, troubleshooting, or reviews — it’s completely tailored to you.
Any unused hours don’t roll over but can be flexibly scheduled within the month.
5. Local Experts, Real Results
You’ll always work with our Northern Ireland–based Xero specialists — real people who understand local businesses and how to make Xero work for you.